Anyone Heard of MajicJack?

[bigbear]

Hey, Everyone

This is for USA Customers only, so has anyone here used it and what do you

think of it? I bought one and haven't tried it out yet since I just ordered one

and it hasn't arrived! My phone Bill was a rip off 100 usa Dollars a month! here

is the website www.majicjack.com

[mrsmontalvo]

OK HONESTLY I NEVER GOT MINE I WAITED 3 WEEKS AND ON TOP OF THAT I SEND EXTRA MONEY SO IT COULD BE SENT IN 3 DAYS NEVER GOT IT AND SO I WILL SEND YOU WHAT THEY WROTE TO ME IM ALYISSA..


THIS WAS TODAY


Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Chuck'

Chuck: Hello, how may I help you?

ALYISSA and my name is alyissa please check my account

Chuck: thank you for addressing your concern

Chuck: May I know the exact nature of your problem with full details please?

ALYISSA : make sure that they do not charge me anything i still havent recieved the majic jack for going on 3 weeks ok then every time i ask it is always an excuse im no longer interest with this garbage im fustrated and all this is ...is a waste of time and money so i even paid for expidited shipping to recieve item in 3 days didnt get that either false advertisment i must say any ways make sure not to pull out money or i will have to address this in court ok

Chuck: thank you for that

Chuck: Your credit card company may put a hold on the amount temporarily, but we do not process any charges until the Trial Period has expired. Please contact your credit card company if you need more details

Chuck: you order has not yet been shipped and do not worry you will not be charged of anything

ALYISSA : exactly it still hasn't been shipped that is ridiculous and your company is a fraud and a waste im sure i will post this on the forum so everyone know how you handle business i should have listened to every one elses complains...............

Chuck: im very sorry for that

Chuck: please do not worry, we will report this to our engineering and billing department and we will look into this issue now

ALYISSA : and no im not contacting my credit card they better not even try to attempt to place an order more yet since i havent got the item nor it hasnt been shippd out plus you guys can remove my information

ALYISSA : i dont want it to go any further

Chuck: Im very sorry about this

ALYISSA : sure i bet i dont know how you guys expect to make business with the way they handle things

Chuck: we will try and resolve this issue of yours

ALYISSA : i will keep this conversation in hand

ALYISSA : bye and tell mrs majic jack he is a bs


AND THIS AS WELL WAS TODAY








Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Amber'

Amber: Hello, how may I help you?

ALYISSA my name is alyissa and email is XXXXXXl.com ok listen i am pissed of you guys took 46.90 out of my damm account and i never recieved the majic jack i recorded all my conversation a matter of fact i have a recorded conversation on you guys stating you will not take out the amount since it was not shipped out nor did i ever get it on time i want my refund right away i am not playing this made my account bounce and you guys should be held responsible do to the damm fact you guys were not authorized to take it out and when you were authorized it was to be taken out in june what kind of company is this i am very upset

Amber: Are you use the debit card or credit card?

ALYISSA : and i have proof you guys sent showing it would be taken out in june 16 th 30 days later i still aint get my stuff

ALYISSA : this is my card you guys took money out off with out permission

Amber: we advertise that, we do not bill you for 30 days, we only made an authorization on your card that it will be billed after.30 days

Amber: Sorry for any inconvenience

ALYISSA : yes it hasnt been 30 days

Amber: The money is till there in your account,

Amber: It just that the bank has put a hold on it,.

ALYISSA : so why they are touching it

Amber: So it is not available for you to use.

Amber: An authorization is used to verify that the customer has the amount

Amber: I apologize for any inconvenience

ALYISSA : i dont care i didnt want it why the hell they touched

ALYISSA : i dont want the majic jack it is a fraud i want my money back now you guys need to release my money asap

Amber: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

ALYISSA : or i will call the fraud department i said i didnt want it

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Maynard'

ALYISSA : no longer after waiting so long for something so simply and it hasnt even been shipped

Maynard: Hi Alyissa

ALYISSA : look at the previous conversation i am pissed and want my money the last operator i spoke with i kept the conversation in record said i will not be charge and my card will not be touched because i dint want this dumb majic jack i am so upset my account is going to bounce if you guys dont release my money

ALYISSA : plus you guys havent even shipped it how you figure to take the money quick but not send the item no no i will contact the fraud line if it is not release

ALYISSA: this is bs

Maynard: Are you using a debit card?

ALYISSA : debit credit which ever

ALYISSA : you can use it as both

Maynard: The difference is, if customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got them billed we will still keep that bill as hold/pending on our end. If they decide not to continue with MJ and they're still under the 30 day trial period, then we will give back the charge as "refund".

ALYISSA : i did use my debit card ok but you can use it as credit to which way you guys did it is not my problem i want my money if my bills bounce cause of this i hope you guys are ready to pay

ALYISSA : more so that the representatives before said it wouldnt be touched

Maynard: Your money on our end will stay on hold and will be taken out after the trial.

ALYISSA : well i canceled my order i never received the darn thing and you guys still didnt ship it it has been 3 weeks and by the time i do get

ALYISSA : it i wouldnt even have 30 days to try it what kind of games are you guys playing

ALYISSA : dont put it on hold give me my money and i want it now i canceled my order ok before you guys took out the money ok so that is unauthorized

ALYISSA : that you took the money look at my account he just told me it hasnt even been shipped

ALYISSA : stop playing and release my money

Maynard: Please try check back later Alyissa since one of out tools which has the record of your order is not accessible.

ALYISSA : or i guess im contacting the fraud department and showing them all my previous conversation since 3 days ago

Maynard: I will work on this one and we will be releasing your money if your order is not yet shipped.

ALYISSA: no i guess it hasn't as of this morning like i have do you want to see what the rep wrote to me

Maynard: Let me check if I can see your record Alyissa.

ALYISSA : go right ahead

ALYISSA : i know i have the conversation recorded and it hasnt been shipped

Maynard: Thank you for patienlty waiting but your order was shipped today.

Maynard: It was earlier.

ALYISSA : Chuck: you order has not yet been shipped and do not worry you will not be charged of anything

ALYISSA : that is what he wrote i dont want the damm thing

ALYISSA : i said it very early

Maynard: Okay

ALYISSA : they on your end should have did what they needed to all i know is that i want my money

ALYISSA : i am not going to pay over draft fees for the mistakes on your end

Maynard: I will take off the charges so it will be removed on your account. When the package arrive at you, all you need to do is not to accept it so it will be shipped back to us.

ALYISSA : trust me i wont execpt something i never got on time im no longer interested

ALYISSA : at all and never would be again any ways when will i have my money my bills are comming threw tonight

Maynard: Okay

ALYISSA : and tomorrow

Maynard: It will be processed right away.

ALYISSA : ok so

Maynard: Please chat us back if tomorrow or the next day the charge is still showing.

ALYISSA : when will i get that refund or that hold should be removed right away can i get a confirmation number on that so i can give it to my credit card company so they will release it

ALYISSA : see thats the problem if it still shows my account will bounce and im not going threw this un nessesary junk

Maynard: You are welcome

Maynard: Please click the link below

Maynard: http://my.magicjack.com/returns.html

ALYISSA : and do what

Maynard: So that we will have record and you will get a number.

ALYISSA : ok i did nothnig is comming up

ALYISSA : it is blank with an x on it

Maynard: Scroll down

ALYISSA : yea i did

ALYISSA : nothing

Maynard: I will do it for you.

Maynard: One moment please...

ALYISSA: k

Maynard: Click here to get your RMA number

ALYISSA : Here is your magicJack™ Return Information You must return your magicJack™ within 2 weeks for return credit. Please print this page and return it along with your magicJack™ to: magicJack PO Box 6846 West Palm Beach, FL 33405

Maynard: Thanks

ALYISSA : why it says that im not waiting no freakin 2 weeks

ALYISSA : for my dam credit

Maynard: Don't worry about the message.

Maynard: I will report this issue and this will be take cared of right away.

ALYISSA : so if its not back in my account my money tonight what i need to do

ALYISSA : cause trust me im not paying for my account over draft

ALYISSA : i will have to call the fraud department

Maynard: You go it Alyissa, it will be processed right away.

ALYISSA : ok i will check by tonight and i will send our conversation immediately to the credit depart and fraud line just incase

Maynard: Okay

Maynard: Thank you for chatting. Good-bye.

ALYISSA : no just make sure i have what i need i really dont want to take it further or to court if my things bounce bye

ALYISSA : hope you understand what im saying

Maynard: Have a wonderful day!

ALYISSA: yeah sure and stressful one to bye

[bigbear]

^ I hope you get it sorted all out!

[Ashley*]

I hope that ,too.

And I thank you very much!