Can't view saved pictures

[Osama McDonald]

There are a few saved pictures that for some reason I cannot view. When I try to open the it either shows unknown format or preview unavailable. I think it might have something to do with the pictures coming from someone in the UK
Can anyone help?

1. What website did you get these pictures from?

I think it might have something to do with the pictures coming from someone in the UK

I don't think it's relevant that the images come from the UK. It could be that it's a different file extension.

2. Take a look at the file extension and tell us what it is.

For example:
Default.jpg <-- where .jpg is the file extension.

Sorry for talking to you like you're 4, but I don't know how familiar you are with computers.

[Osama McDonald]

Don't worry.....when it comes to computers, I'm dumber thaan a four year old.

file exctension .jpg

I can't remember where I got them. I was only at the site once.....and nevr bookmarked it or anything.

When I saved them I remember it asked to save as type ART (*art). I thought it was weird because I never saw that before. Usually it is png, jpg or whatever.

Now when I look at my saved pictures instead of a thumbnail of the actual picture being shown it's just a little white square with a circle of colors in the middle. And like I said it only shows up as unknown format or preview unavailable.

Maybe I need a different viewer?
I have window and fax viewer, photo impression ans paint. I don't know

Ah... Let me guess, you're using AOL.

[Osama McDonald]

yep sir. Does that mean something? Actuall I rarely use that browser though. I probably did when I saved it though

.art is a image file format from America Online. IE used to be able to view .art images but that's no longer the case.

It's been a long long long time since I've used AOL, like back in 1998, but I've looked at some links and apparently you can turn off the "image compression" feature. It's there for bandwidth purposes so the pages load faster since the .art compression makes the images a much lower quality.

To convert your ART files into JPG files: I pulled this info off this site, see if this works for you:

Start up the AOL software, pull down the "File" menu, pick "Open File," and select your ART file. Then pick "Save" in the image editor that appeared when you opened the ART file. Pulld own the "Save as type:" menu at the bottom of the "Save Graphic As" dialog box and select "JPEG Files (*.jpg)". Then click "Save" to create a JPEG format version of your image.

As for turning off the "image compression" feature, try this. If that doesn't work, contact AOL Support as a last resort.

Good luck.

[Osama McDonald]

It worked. Thankies

Anytime. Make sure you turn off the image compression thing or else all images you save will be low quality.

Cheers.