OK HONESTLY I NEVER GOT MINE I WAITED 3 WEEKS AND ON TOP OF THAT I SEND EXTRA MONEY SO IT COULD BE SENT IN 3 DAYS NEVER GOT IT AND SO I WILL SEND YOU WHAT THEY WROTE TO ME IM ALYISSA..
THIS WAS TODAY
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Chuck'
Chuck: Hello, how may I help you?
ALYISSA and my name is alyissa please check my account
Chuck: thank you for addressing your concern
Chuck: May I know the exact nature of your problem with full details please?
ALYISSA : make sure that they do not charge me anything i still havent recieved the majic jack for going on 3 weeks ok then every time i ask it is always an excuse im no longer interest with this garbage im fustrated and all this is ...is a waste of time and money so i even paid for expidited shipping to recieve item in 3 days didnt get that either false advertisment i must say any ways make sure not to pull out money or i will have to address this in court ok
Chuck: thank you for that
Chuck: Your credit card company may put a hold on the amount temporarily, but we do not process any charges until the Trial Period has expired. Please contact your credit card company if you need more details
Chuck: you order has not yet been shipped and do not worry you will not be charged of anything
ALYISSA : exactly it still hasn't been shipped that is ridiculous and your company is a fraud and a waste im sure i will post this on the forum so everyone know how you handle business i should have listened to every one elses complains...............
Chuck: im very sorry for that
Chuck: please do not worry, we will report this to our engineering and billing department and we will look into this issue now
ALYISSA : and no im not contacting my credit card they better not even try to attempt to place an order more yet since i havent got the item nor it hasnt been shippd out plus you guys can remove my information
ALYISSA : i dont want it to go any further
Chuck: Im very sorry about this
ALYISSA : sure i bet i dont know how you guys expect to make business with the way they handle things
Chuck: we will try and resolve this issue of yours
ALYISSA : i will keep this conversation in hand
ALYISSA : bye and tell mrs majic jack he is a bs
AND THIS AS WELL WAS TODAY
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Amber'
Amber: Hello, how may I help you?
ALYISSA my name is alyissa and email is XXXXXXl.com ok listen i am pissed of you guys took 46.90 out of my damm account and i never recieved the majic jack i recorded all my conversation a matter of fact i have a recorded conversation on you guys stating you will not take out the amount since it was not shipped out nor did i ever get it on time i want my refund right away i am not playing this made my account bounce and you guys should be held responsible do to the damm fact you guys were not authorized to take it out and when you were authorized it was to be taken out in june what kind of company is this i am very upset
Amber: Are you use the debit card or credit card?
ALYISSA : and i have proof you guys sent showing it would be taken out in june 16 th 30 days later i still aint get my stuff
ALYISSA : this is my card you guys took money out off with out permission
Amber: we advertise that, we do not bill you for 30 days, we only made an authorization on your card that it will be billed after.30 days
Amber: Sorry for any inconvenience
ALYISSA : yes it hasnt been 30 days
Amber: The money is till there in your account,
Amber: It just that the bank has put a hold on it,.
ALYISSA : so why they are touching it
Amber: So it is not available for you to use.
Amber: An authorization is used to verify that the customer has the amount
Amber: I apologize for any inconvenience
ALYISSA : i dont care i didnt want it why the hell they touched
ALYISSA : i dont want the majic jack it is a fraud i want my money back now you guys need to release my money asap
Amber: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
ALYISSA : or i will call the fraud department i said i didnt want it
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Maynard'
ALYISSA : no longer after waiting so long for something so simply and it hasnt even been shipped
Maynard: Hi Alyissa
ALYISSA : look at the previous conversation i am pissed and want my money the last operator i spoke with i kept the conversation in record said i will not be charge and my card will not be touched because i dint want this dumb majic jack i am so upset my account is going to bounce if you guys dont release my money
ALYISSA : plus you guys havent even shipped it how you figure to take the money quick but not send the item no no i will contact the fraud line if it is not release
ALYISSA: this is bs
Maynard: Are you using a debit card?
ALYISSA : debit credit which ever
ALYISSA : you can use it as both
Maynard: The difference is, if customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got them billed we will still keep that bill as hold/pending on our end. If they decide not to continue with MJ and they're still under the 30 day trial period, then we will give back the charge as "refund".
ALYISSA : i did use my debit card ok but you can use it as credit to which way you guys did it is not my problem i want my money if my bills bounce cause of this i hope you guys are ready to pay
ALYISSA : more so that the representatives before said it wouldnt be touched
Maynard: Your money on our end will stay on hold and will be taken out after the trial.
ALYISSA : well i canceled my order i never received the darn thing and you guys still didnt ship it it has been 3 weeks and by the time i do get
ALYISSA : it i wouldnt even have 30 days to try it what kind of games are you guys playing
ALYISSA : dont put it on hold give me my money and i want it now i canceled my order ok before you guys took out the money ok so that is unauthorized
ALYISSA : that you took the money look at my account he just told me it hasnt even been shipped
ALYISSA : stop playing and release my money
Maynard: Please try check back later Alyissa since one of out tools which has the record of your order is not accessible.
ALYISSA : or i guess im contacting the fraud department and showing them all my previous conversation since 3 days ago
Maynard: I will work on this one and we will be releasing your money if your order is not yet shipped.
ALYISSA: no i guess it hasn't as of this morning like i have do you want to see what the rep wrote to me
Maynard: Let me check if I can see your record Alyissa.
ALYISSA : go right ahead
ALYISSA : i know i have the conversation recorded and it hasnt been shipped
Maynard: Thank you for patienlty waiting but your order was shipped today.
Maynard: It was earlier.
ALYISSA : Chuck: you order has not yet been shipped and do not worry you will not be charged of anything
ALYISSA : that is what he wrote i dont want the damm thing
ALYISSA : i said it very early
Maynard: Okay
ALYISSA : they on your end should have did what they needed to all i know is that i want my money
ALYISSA : i am not going to pay over draft fees for the mistakes on your end
Maynard: I will take off the charges so it will be removed on your account. When the package arrive at you, all you need to do is not to accept it so it will be shipped back to us.
ALYISSA : trust me i wont execpt something i never got on time im no longer interested
ALYISSA : at all and never would be again any ways when will i have my money my bills are comming threw tonight
Maynard: Okay
ALYISSA : and tomorrow
Maynard: It will be processed right away.
ALYISSA : ok so
Maynard: Please chat us back if tomorrow or the next day the charge is still showing.
ALYISSA : when will i get that refund or that hold should be removed right away can i get a confirmation number on that so i can give it to my credit card company so they will release it
ALYISSA : see thats the problem if it still shows my account will bounce and im not going threw this un nessesary junk
Maynard: You are welcome
Maynard: Please click the link below
Maynard:
http://my.magicjack.com/returns.html
ALYISSA : and do what
Maynard: So that we will have record and you will get a number.
ALYISSA : ok i did nothnig is comming up
ALYISSA : it is blank with an x on it
Maynard: Scroll down
ALYISSA : yea i did
ALYISSA : nothing
Maynard: I will do it for you.
Maynard: One moment please...
ALYISSA: k
Maynard: Click here to get your RMA number
ALYISSA : Here is your magicJack™ Return Information You must return your magicJack™ within 2 weeks for return credit. Please print this page and return it along with your magicJack™ to: magicJack PO Box 6846 West Palm Beach, FL 33405
Maynard: Thanks
ALYISSA : why it says that im not waiting no freakin 2 weeks
ALYISSA : for my dam credit
Maynard: Don't worry about the message.
Maynard: I will report this issue and this will be take cared of right away.
ALYISSA : so if its not back in my account my money tonight what i need to do
ALYISSA : cause trust me im not paying for my account over draft
ALYISSA : i will have to call the fraud department
Maynard: You go it Alyissa, it will be processed right away.
ALYISSA : ok i will check by tonight and i will send our conversation immediately to the credit depart and fraud line just incase
Maynard: Okay
Maynard: Thank you for chatting. Good-bye.
ALYISSA : no just make sure i have what i need i really dont want to take it further or to court if my things bounce bye
ALYISSA : hope you understand what im saying
Maynard: Have a wonderful day!
ALYISSA: yeah sure and stressful one to bye