This is how kick-arse our customer service is:
11:16am - Customer request the username/password for her admin section of her site.
11:24pm - The programmer checks the database but cannot find it, sends email to the CEO:
Quote:
S.M.:
Deana requests the ADMIN Access info.
I checked our database but could not find it.
I believe their ADMIN Access is hard-coded in the file, however I don’t have the FTP of this site, could you help to look up the FTP access of this site?
Thanks.
Y.H. |
11:40am - CEO never responded, too busy with programming a back-end web interface, so I take charge, go into our system and look for the FTP info through our list of clients:
Quote:
Y.H.:
Domain: a******c******.com
usr: ************
pwd: ******
A.P.
|
11:43am - Y.H. FTP's into her domain, finds the PHP file with the password and sends it to the client:
Quote:
Deana:
Sorry for the delay.
Your Access Info is:
U: *****
P: *****
Y.H. |
Within the hour, less than 30 minutes, the customer has the info she requested. If her info would have been in our database she would have had it in 7 minutes! Seven!
Could you ever imagine getting that type of support from Dell? Me neither.
I've tried retrieving my username/password to my Sallie Mae account a couple of times and they took forever!
"
Customer Satisfaction is Our #1 Priority", and we mean it.